Saturday, August 21, 2004

Communication is more than words

High performing organizations understand the critical role of communication in their pursuit of organizational excellence. They also understand that communication is a great deal more than simply using the right words. Norpac Controls, Envision Financial and Canada Post all get it writes Carol Sutton, principal of CJS Communications. They understand that '...key performance indicators lie not in the quality of communications' outputs, but in the relationship among people - the ability to provide the right information, at the right time, to the right people, to get the job done to everyone's professional and personal satisfaction. In other words, organizations do not communicate by words alone; it is through our deeds - our behaviours - that we communicate those things that are truly important to the organization.'

Read Carol's complete article at

and join her on for the BCCQ Insights Series Workshop Not By Words Alone! September 15, 2004

Details and brochure at or register online now at


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